Terms and Conditions

Last updated: 16 October 2026

1. About Us

VerityPair is a trading name of West London Law Limited ("VerityPair", "we", "us" or "our").

VerityPair provides discreet pre-marriage due diligence, background verification and related information-gathering services to individuals, couples and families.

These Terms and Conditions govern the use of our website and, where incorporated into an agreement with a client, the provision of our services.

By instructing VerityPair, you acknowledge and agree to these Terms and Conditions, subject to your statutory rights and any separate written agreement.

2. Nature and Scope of Services

Our services are designed to assist clients in making more informed decisions before entering serious relationships or marriage.

Depending on the agreed scope, services may include:

• Identity and background verification.
• Professional, business and financial background enquiries.
• Public record and corporate information searches.
• Lawful enquiries into relevant personal circumstances.
• Due diligence reports and findings.
• Related consultations and guidance concerning the information obtained.

The precise scope of any investigation will be agreed before work commences.

VerityPair reserves the right to decline instructions or discontinue enquiries where we reasonably consider that the proposed work may be unlawful, inappropriate or outside the agreed scope.

3. No Guarantee of Accuracy or Completeness

Clients expressly acknowledge that background investigations and due diligence enquiries have inherent limitations.

Although VerityPair will exercise reasonable care and skill in providing its services, we cannot guarantee that information obtained through investigations, public records, third-party sources or other enquiries will be entirely accurate, complete, current or exhaustive.

In particular:

a. Information obtained from public records and third-party sources may contain errors, omissions, inaccuracies or outdated information.

b. Certain information may not be publicly available or lawfully accessible.

c. Individuals may provide false, misleading or incomplete information or may deliberately conceal relevant facts.

d. Some information may be unavailable because of legal, jurisdictional, practical or confidentiality restrictions.

e. The absence of adverse findings does not establish that an individual has no undisclosed liabilities, concerns or relevant personal history.

f. Findings reflect the information reasonably available at the time the enquiries are undertaken and may subsequently change.

VerityPair does not warrant or guarantee that its investigations will identify every relevant fact, undisclosed matter, misrepresentation or potential concern.

No report should be interpreted as a certification of an individual's honesty, character, financial standing, suitability for marriage or future conduct.

4. Purpose of Reports and Client Responsibility

Reports and findings are provided for information and due diligence purposes only.

They are intended to assist clients in assessing available information and making their own informed decisions.

VerityPair does not make decisions on behalf of clients concerning marriage, engagement, relationships or other personal matters.

The ultimate decision to enter into, continue or end a relationship remains entirely with the client.

Clients should exercise their own judgement and obtain independent professional advice where appropriate.

No investigation can eliminate every personal, emotional or financial risk associated with a relationship or marriage.

5. Confidentiality and Protection of Information

5.1 VerityPair recognises that the nature of its services involves highly sensitive personal, financial and relationship information. We are committed to maintaining strict confidentiality and handling all client instructions, communications, documents and investigation findings with the utmost discretion.

5.2 Access to confidential information and investigation material will be restricted to authorised individuals who reasonably require access for the purposes of providing our services. This may include employees, authorised representatives, private investigators, due diligence specialists, professional advisers and relevant service providers.

5.3 Investigation material may be stored securely using electronic systems, document management platforms or other appropriate storage facilities operated by VerityPair or its authorised service providers. Appropriate technical and organisational safeguards will be implemented to protect such information against unauthorised access, disclosure, loss or misuse.

5.4 Where investigations involve overseas individuals, records or enquiries, VerityPair may engage investigators or service providers operating outside the United Kingdom. Any international transfer of personal information will be undertaken in accordance with applicable data protection legislation and subject to appropriate safeguards where required.

5.5 VerityPair will not disclose confidential client information to unrelated third parties without appropriate authorisation, except where disclosure is required or permitted by law, including pursuant to a court order, lawful regulatory request or other applicable legal obligation.

5.6 While VerityPair takes reasonable steps to preserve confidentiality and protect information, absolute secrecy or security cannot be guaranteed. Nothing in these Terms and Conditions shall prevent disclosures required by law or the exercise of applicable legal rights.

6. Third-Party Personal Information and Lawful Investigations

6.1 Clients acknowledge that VerityPair's services may involve collecting, reviewing and processing personal information relating to individuals who are not themselves clients of VerityPair.

6.2 VerityPair will only obtain and process such information where there is an appropriate lawful basis under the UK GDPR and other applicable data protection legislation. Where special category data or criminal offence information is processed, any additional legal requirements must also be satisfied.

6.3 Information may be obtained from lawful public records, publicly available information, authorised third-party sources and enquiries undertaken by appropriately instructed investigators.

6.4 VerityPair will not knowingly undertake or authorise unlawful surveillance, unauthorised access to private accounts, unlawful acquisition of confidential information, harassment or other unlawful investigative practices.

6.5 Where personal information is obtained indirectly, VerityPair will comply with applicable transparency obligations, including providing privacy information to the individuals concerned where required, subject to any lawful exemptions.

6.6 Clients must provide accurate information regarding the purpose of their instructions and must not request or use our services for unlawful, discriminatory, harassing or otherwise improper purposes.

6.7 VerityPair reserves the right to refuse, suspend or terminate any investigation where it reasonably considers that the instructions cannot be carried out lawfully.

7. Fees and Payment

Fees will be confirmed before instructions are accepted.

The cost of services may vary depending on the nature, complexity, geographical scope and extent of enquiries required.

Additional enquiries or services outside the agreed scope may incur further charges, which will be communicated to and agreed with the client before being undertaken.

Payment terms will be confirmed in writing.

Any free introductory consultation is limited to an initial discussion of the client's requirements and does not include substantive investigative work unless expressly agreed.

8. Cancellation and Refunds

8.1 Where a client enters into a qualifying consumer contract online, by telephone or otherwise at a distance, the client will generally have a statutory right to cancel the contract within 14 days of its conclusion, subject to applicable exceptions.

8.2 Clients wishing to cancel should notify VerityPair by email or other clear written communication within the applicable cancellation period.

8.3 Where a client expressly requests that investigative services commence during the 14-day cancellation period, VerityPair may begin work before that period expires.

8.4 Where the client subsequently exercises a valid cancellation right after expressly requesting that services commence, the client may be required to pay a proportionate amount for services provided up to the time cancellation is communicated, in accordance with applicable law.

8.5 Where services have been fully performed during the cancellation period, the statutory right to cancel may be lost only where the client has given the required prior express request or consent and acknowledgement that the right to cancel will be lost once the services have been fully performed, in accordance with applicable law.

8.6 Where applicable law requires additional confirmation or information to be provided to the client, VerityPair will provide this before commencing the relevant services.

8.7 Any refunds will be calculated in accordance with applicable statutory rights, the agreed scope of services and the work lawfully chargeable at the point of cancellation.

8.8 Nothing in these Terms and Conditions excludes or restricts any statutory cancellation, refund or consumer protection rights.

9. Limitation of Liability

9.1 Reasonable Care and Skill

VerityPair will provide its services with reasonable care and skill in accordance with applicable law.

9.2 No Guarantee of Outcome

VerityPair does not guarantee any particular investigative outcome, the discovery of specific information or the prevention of future relationship difficulties, financial losses or other adverse circumstances.

9.3 Limitation to Fees Paid

To the fullest extent permitted by applicable law, VerityPair's total aggregate liability arising from or in connection with the provision of a particular service, whether in contract, tort (including negligence) or otherwise, shall be limited to the total fees paid by the client to VerityPair for that service.

This limitation applies only to the extent that it is lawful, reasonable and enforceable.

9.4 Consequential Losses

To the fullest extent permitted by law, VerityPair shall not be liable for indirect or consequential losses arising from the use of its services or reliance upon its findings, including losses associated with relationship breakdowns, marital disputes, emotional distress, reputational damage or financial decisions, except where such liability cannot lawfully be excluded.

9.5 Statutory Rights and Non-Excludable Liability

Nothing in these Terms and Conditions excludes or restricts liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any failure to exercise reasonable care and skill where liability cannot lawfully be excluded or restricted.
• Any other liability that cannot lawfully be excluded or restricted.

Nothing in these Terms and Conditions affects the client's statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

10. Reliance on Findings

Clients acknowledge that due diligence findings represent an assessment of information obtained within the agreed scope of enquiries.

Reports should not be regarded as definitive proof of an individual's character, intentions, honesty, personal circumstances or future behaviour.

VerityPair does not guarantee that reliance upon a report will prevent deception, marital difficulties, financial loss or other adverse consequences.

Clients remain responsible for deciding what weight to attach to the findings and whether further independent enquiries or advice are required.

11. Lawful Use of Services

Clients must not instruct VerityPair for unlawful purposes, including harassment, stalking, discrimination, intimidation or unauthorised surveillance.

Clients must provide accurate information and disclose the intended purpose of their instructions.

VerityPair may refuse or terminate instructions where there are reasonable grounds to believe that services are being sought or used unlawfully.

12. Intellectual Property and Use of Reports

All reports, documents and materials prepared by VerityPair remain subject to applicable intellectual property rights.

Upon payment of the agreed fees, clients are granted a personal, non-exclusive right to use the report for the purpose for which it was commissioned.

Reports must not be commercially reproduced, published or distributed to third parties without prior written consent, except where otherwise permitted by law.

13. Website Information

Information published on www.veritypair.com is provided for general informational purposes.

While reasonable efforts are made to keep website content accurate and up to date, VerityPair does not guarantee that all content will be complete or free from errors.

Website content does not constitute a personalised recommendation, legal opinion or guarantee of investigative results.

14. Complaints

We aim to provide a professional and responsive service.

Any concerns or complaints should initially be directed to:

contacts@veritypair.com

We will review complaints fairly and respond within a reasonable period.

Where any additional statutory or regulatory complaint rights apply, these will remain unaffected.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Subject to any mandatory consumer protection provisions, disputes shall be subject to the jurisdiction of the courts of England and Wales.

16. Contact Information 16.1 VerityPair is a trading name of West London Law Limited.

16.2 The business is operated by West London Law Limited, whose details are as follows:

Legal entity: West London Law Limited

Company registration number: 06776937

Registered office: 167-169 5th Floor Great Portland Street, London, England, W1W 5PF

Website: www.veritypair.com

Contact email: contacts@veritypair.com

16.3 Any applicable professional or regulatory authorisation will be identified accurately. No statement on the website or in these Terms and Conditions shall be interpreted as representing that VerityPair is independently regulated unless that is the case.

16.4 Complaints concerning our services may be submitted to contacts@veritypair.com. Complaints will be considered in accordance with our complaints procedure, available upon request or through our website.

16.5 Personal information will be retained in accordance with our Privacy Policy and documented retention arrangements, taking account of the nature of the information, the purposes for which it is processed and applicable legal and regulatory requirements.

16.6 Further information concerning the collection, use, storage, disclosure and retention of personal information is set out in our Privacy Policy, available at www.veritypair.com.

By instructing VerityPair, clients acknowledge that due diligence can assist informed decision-making but cannot guarantee complete accuracy, eliminate all risks or predict future conduct.